♿ COMPANY REVIEW · UPDATED JUNE 2026 · INDEPENDENTLY WRITTEN
Family Care Medical Transport — Full Review
A Central and North NJ ambulatory and wheelchair NEMT provider serving Union, Essex, and Middlesex counties. One of the few that regularly runs longer trips into NYC, Pennsylvania, and Atlantic City casino routes.
Overview & Reputation
Family Care Medical Transport serves the Central and Northern New Jersey corridor — Union, Essex, and Middlesex counties — with both ambulatory and wheelchair-van service. That dual capability makes it flexible for households where one rider needs a wheelchair van and another simply needs assisted door-through-door transport.
What distinguishes the company is its willingness to run longer trips that many local NEMT operators won't. Family Care regularly handles routes into New York City, out to Pennsylvania, and down to Atlantic City — including casino trips — which makes it useful for riders who occasionally need cross-state travel rather than only local medical appointments.
Riders and caregivers describe an accommodating, no-fuss operation: routine appointments handled smoothly, and the occasional day trip — even one with a power wheelchair to Atlantic City — arranged without complication. For flexible NJ coverage with a genuine cross-state reach, Family Care Medical Transport is a practical option.
Pricing, Service Areas & Vehicle Types
Pricing
Exact pricing depends on distance, vehicle type, and destination. Longer cross-state trips are quoted per trip. Based on publicly available information as of 2026:
Always request a written quote before booking. Tolls and additional fees may apply. Rates current as of June 2026.
Service Areas
Family Care Medical Transport covers Central/North NJ with a cross-state reach:
- Union County: Elizabeth, Union, Plainfield, and surrounding towns
- Essex County: Newark, the Oranges, and nearby communities
- Middlesex County: Edison, Woodbridge, New Brunswick, and more
- New York City: longer trips into the city (tolls apply)
- Out-of-state: Pennsylvania and Atlantic City casino routes
Vehicle Types
Pros & Cons
✓ Strengths
- Handles both ambulatory and wheelchair transport — flexible for mixed household needs
- Regularly runs longer trips into NYC, Pennsylvania, and Atlantic City
- Useful for occasional cross-state travel, not just local appointments
- Covers the Union/Essex/Middlesex corridor of Central/North NJ
- Accommodating, no-fuss reputation for both routine and one-off trips
- Coordinates with NJ Medicaid managed care for eligible riders
✗ Limitations
- Smallest ratings base of the group — a newer or lower-volume presence
- No public phone number listed; booking runs through the website
- Cross-state trips are quote-based and need advance booking
- NYC trips add tolls and cost — confirm the all-in quote
- Confirm your NJ FamilyCare plan and broker process before covered rides
What Riders & Caregivers Are Saying
"We've used them for everything from routine appointments to a day trip to Atlantic City with my grandfather's power wheelchair. They accommodated everything without any fuss."
"Being able to book both a wheelchair van for my mother and assisted transport for my father through one company made life much simpler."
"They took us into the city for a specialist visit when our usual local service wouldn't do the distance. Straightforward and reliable."
"Friendly and flexible. The cross-state trip to Pennsylvania went smoothly and the quote held."
Note: experiences vary by driver, time, and day. We recommend confirming pickup windows and driver details directly before each trip.
Frequently Asked Questions — NY/NJ Rider Edition
These 11 questions are the ones real riders in New York and New Jersey ask most often before booking wheelchair transportation. Answers apply broadly to the region's operators and are contextualized for Family Care Medical Transport where relevant.
1. Are there state-specific grants or tax exemptions available for wheelchair transportation in NJ?
Yes. New Jersey's ABLE program (NJ ABLE) lets eligible disabled residents open a tax-advantaged account where withdrawals for qualified disability expenses — including transportation — are tax-free. Income-eligible riders may also qualify for reduced fares through NJ Transit's Access Link and county paratransit programs. Veterans with service-connected disabilities can access VA-funded transportation through the Disabled American Veterans (DAV) network. These benefits attach to the rider, so they can help offset the cost of booking Family Care Medical Transport.
2. Will Medicare, Medicaid, or private insurance cover any portion of wheelchair transportation?
Medicaid is the most reliable coverage for non-emergency medical transportation (NEMT) in New Jersey. NJ FamilyCare (Medicaid) members access NEMT through the state's contracted transportation broker (as of 2026, ModivCare) — confirm the current broker and pre-authorization steps when you arrange a covered ride. Family Care Medical Transport coordinates with NJ Medicaid managed care plans; confirm your specific plan is accepted before booking. Standard Medicare generally does not cover NEMT, though some Medicare Advantage plans include a transportation benefit — check your plan. Private insurance coverage is uncommon but occasionally applies to procedure-related transport.
3. Will the van fit and access hospital and medical-office parking in New Jersey?
Standard ambulette vans are typically 6'6" to 7'6" tall, which can exceed the clearance of some parking structures. At most New Jersey hospitals and medical offices, Family Care Medical Transport uses the patient drop-off lane or an accessible curbside entrance rather than a garage, which is the norm for wheelchair vans. If your destination has a specific garage or a difficult entrance, mention it when booking so an appropriate approach can be arranged.
4. How does the service handle suburban pickups, apartment complexes, and senior communities?
Family Care Medical Transport's drivers are familiar with the residential layout of Central and North Jersey — apartment complexes, assisted-living and senior communities, and cul-de-sac streets. The van is positioned to deploy the ramp or lift safely at the entrance closest to the rider. For recurring pickups at a community with gate access or a specific building entrance, note those details when setting up the trip so dispatch can plan the approach in advance.
5. Are your drivers certified in CPR, First Aid, and wheelchair securement?
New Jersey NEMT and ambulette drivers are required to be trained in wheelchair securement and hold the appropriate license. CPR and First Aid certification requirements vary by operator and service type, so if this matters for your medical needs, ask Family Care Medical Transport specifically whether the driver assigned to your trip holds current certification. Passenger-assistance training is a professional standard worth asking about directly before booking.
6. What is your policy for door-to-door vs. curb-to-curb service?
Family Care Medical Transport generally provides door-to-door service — the driver assists the passenger from the building entrance or ground-floor lobby to the vehicle and to the destination entrance. Curb-to-curb only is more typical of public paratransit like NJ Transit Access Link. If you need help beyond the lobby, confirm the exact scope when booking and note whether a caregiver or aide will also be present.
7. What is the cancellation policy for extreme weather?
New Jersey weather affects road conditions and availability. Like most private operators, Family Care Medical Transport asks for at least a few hours' notice to cancel, and during declared weather emergencies the ability to fulfill trips may be reduced — call dispatch directly to discuss options. For time-sensitive medical appointments, book with enough lead time to reschedule before a storm. For NJ FamilyCare/NEMT rides, the managed care plan's cancellation terms also apply.
8. Can a family member or home health aide ride along for free?
In most cases, yes — one accompanying companion (a family member, home health aide, or personal care attendant) can ride alongside the wheelchair passenger at no extra charge, space permitting. This is standard across New Jersey providers. If more than one companion needs to ride, mention it when booking so the right-sized vehicle is dispatched. For NEMT trips, the managed care plan's companion policy applies — confirm before the trip.
9. How far in advance do I need to book a trip?
For medical appointments and longer trips, booking at least 24–48 hours ahead is strongly recommended so the right vehicle is available. Family Care Medical Transport may offer same-day service, but it is not guaranteed and depends on availability at the time of the call. For recurring trips such as dialysis or weekly therapy, ask about a standing reservation, which is more reliable than booking each trip individually. NJ FamilyCare NEMT rides through the state broker typically require advance notice — confirm the current lead-time requirement.
10. Can the vehicle safely accommodate an oxygen tank or extra medical gear?
Yes. Family Care Medical Transport's vans can accommodate portable oxygen tanks, IV poles, medical bags, and standard home-health equipment. Mention what you'll be traveling with when booking — oxygen tank size, suction machines, or other devices — so space and handling requirements can be confirmed. Tanks should be secured rather than placed loose. For unusually large or heavy equipment, confirm dimensions and weight in advance so the correct vehicle is assigned.
11. Is the ride smooth enough to prevent motion sickness or autonomic dysreflexia?
This matters for riders with spinal cord injuries where autonomic dysreflexia (AD) — a dangerous blood-pressure spike triggered below the injury level — is a risk. Tell your Family Care Medical Transport driver before the trip that you are susceptible to AD or motion sickness and request smooth driving, gentle turns, and gradual braking. Proper wheelchair securement with the vehicle's Q-straps also improves ride quality. For any trip where AD is a documented risk, carry your emergency AD protocol card and make sure your companion can access it.