♿ COMPANY REVIEW · CONTINUOUSLY UPDATED · INDEPENDENTLY WRITTEN
Family Care Medical Transport — Full Review
A Central and North NJ ambulatory and wheelchair NEMT provider serving Union, Essex, and Middlesex counties. One of the few that regularly runs longer trips into NYC, Pennsylvania, and Atlantic City casino routes.
Overview & Reputation
Family Care Medical Transport serves the Central and Northern New Jersey corridor — Union, Essex, and Middlesex counties — with both ambulatory and wheelchair-van service. That dual capability makes it flexible for households where one rider needs a wheelchair van and another simply needs assisted door-through-door transport.
What distinguishes the company is its willingness to run longer trips that many local NEMT operators won't. Family Care regularly handles routes into New York City, out to Pennsylvania, and down to Atlantic City — including casino trips — which makes it useful for riders who occasionally need cross-state travel rather than only local medical appointments.
Riders and caregivers describe an accommodating, no-fuss operation: routine appointments handled smoothly, and the occasional day trip — even one with a power wheelchair to Atlantic City — arranged without complication. For flexible NJ coverage with a genuine cross-state reach, Family Care Medical Transport is a practical option.
Pricing, Service Areas & Vehicle Types
Pricing
Exact pricing depends on distance, vehicle type, and destination. Longer cross-state trips are quoted per trip. Based on publicly available information as of 2026:
Always request a written quote before booking. Tolls and additional fees may apply. Rates current as of June 2026.
Service Areas
Family Care Medical Transport covers Central/North NJ with a cross-state reach:
- Union County: Elizabeth, Union, Plainfield, and surrounding towns
- Essex County: Newark, the Oranges, and nearby communities
- Middlesex County: Edison, Woodbridge, New Brunswick, and more
- New York City: longer trips into the city (tolls apply)
- Out-of-state: Pennsylvania and Atlantic City casino routes
Vehicle Types
Pros & Cons
✓ Strengths
- Handles both ambulatory and wheelchair transport — flexible for mixed household needs
- Regularly runs longer trips into NYC, Pennsylvania, and Atlantic City
- Useful for occasional cross-state travel, not just local appointments
- Covers the Union/Essex/Middlesex corridor of Central/North NJ
- Accommodating, no-fuss reputation for both routine and one-off trips
- Coordinates with NJ Medicaid managed care for eligible riders
✗ Limitations
- Smallest ratings base of the group — a newer or lower-volume presence
- No public phone number listed; booking runs through the website
- Cross-state trips are quote-based and need advance booking
- NYC trips add tolls and cost — confirm the all-in quote
- Confirm your NJ FamilyCare plan and broker process before covered rides
What Riders & Caregivers Are Saying
"We've used them for everything from routine appointments to a day trip to Atlantic City with my grandfather's power wheelchair. They accommodated everything without any fuss."
"Being able to book both a wheelchair van for my mother and assisted transport for my father through one company made life much simpler."
"They took us into the city for a specialist visit when our usual local service wouldn't do the distance. Straightforward and reliable."
"Friendly and flexible. The cross-state trip to Pennsylvania went smoothly and the quote held."
Note: experiences vary by driver, time, and day. We recommend confirming pickup windows and driver details directly before each trip.
Quotes above are illustrative of common feedback themes found in this company's public reviews; they are not verbatim citations.
Frequently Asked Questions — Family Care Medical Transport
For general questions about Medicaid, tax exemptions, driver certification, and door-to-door policy that apply across NY/NJ providers, see our Wheelchair Transport FAQ.
1. What's the difference between their "ambulatory" and "wheelchair" service?
Ambulatory transport is for riders who can walk with some assistance but don't use a wheelchair full-time; wheelchair service is for full-time wheelchair users needing a ramp/lift-equipped van. State which you need when booking — pricing and vehicle assignment differ.
2. With only 10+ ratings, how established is this company?
This is a smaller ratings base than most others in this directory. That doesn't necessarily mean lower quality, but it does mean less public track record — ask for references if you want more confidence before booking a first trip, especially a longer cross-state one.
3. How are Atlantic City or Pennsylvania trips priced?
These are quoted per trip rather than a fixed rate — request an upfront quote that specifies whether tolls, wait time at the destination, and the return leg are included.