♿ COMPANY REVIEW · CONTINUOUSLY UPDATED · INDEPENDENTLY WRITTEN
Along Car Service — Full Review
Along Car Service works directly with Medical Answering Services (MAS) and Fidelis Care, which can simplify Medicaid NEMT billing so you're not chasing reimbursements yourself. That said, their rider rating is lower than other companies on this list (3.8/5 from 108+ ratings) worth weighing against the Medicaid-coordination convenience, and worth asking about recent service directly before booking.
Overview & Reputation
Along Car Service's standout strength is direct coordination with Medical Answering Services (MAS) and Fidelis Care for Medicaid-covered NEMT rides, which cuts down on paperwork for eligible riders booking recurring medical appointments. Their 3.8-star rating reflects a solidly reliable operator, with most riders reporting a positive experience alongside a smaller share of complaints about scheduling.
The company covers all five boroughs and Westchester with wheelchair-accessible vans and handles Medicaid billing directly, which is a genuine convenience for eligible riders. Service quality is generally consistent, though — as with most NEMT operators — punctuality and driver experience can vary somewhat by borough and time of day.
Before booking, confirm that your specific Medicaid plan (MAS/Fidelis) is actively accepted, and for recurring appointments, ask about setting up a standing reservation for the most consistent experience.
Pricing, Service Areas & Vehicle Types
Pricing
For eligible Medicaid/NEMT riders, covered trips are billed through the plan rather than paid out of pocket. For private-pay trips, rates depend on distance and vehicle type. Based on publicly available information as of 2026:
Always request a written quote before booking. Tolls and additional fees may apply. Rates current as of June 2026.
Service Areas
Along Car Service covers the five boroughs and into Westchester:
- All five boroughs: Manhattan, Brooklyn, Queens, The Bronx, Staten Island
- Westchester: White Plains, Yonkers, and surrounding communities
- Medical corridors: hospitals, dialysis centers, and specialist offices citywide
- Recurring routes: therapy, dialysis, and standing appointment schedules
- Coverage focus: non-emergency medical transport rather than airport/long-haul
Vehicle Types
Pros & Cons
✓ Strengths
- Works with MAS and Fidelis Care for Medicaid billing coordination
- Covers all five boroughs plus Westchester
- 3.8-star rating reflects generally reliable, consistent service
- Door-to-door assistance standard on most trips
✗ Limitations
- Occasional reports of late arrivals during peak-traffic windows
- Driver experience can vary somewhat between individual routes
- Medicaid coordination advantage only applies to MAS and Fidelis Care plans — must confirm acceptance
- Mostly web-based booking; phone support has limited hours
- Best suited to riders whose plan is already on the approved list — private-pay riders may find better rates elsewhere
What Riders Are Saying
Along Car Service holds a 3.8 out of 5 rating from 108+ Google reviews as of July 2026 — a solidly positive track record with a noticeably lower ceiling than the top names on this list.
Where the positive reviews focus: riders and caregivers most often credit the company for handling Medicaid/MAS and Fidelis Care billing directly, so they don't have to chase reimbursement themselves — a real convenience for eligible riders on recurring appointments.
Where the lower ratings focus: the recurring theme in critical reviews is inconsistent punctuality, particularly during peak-traffic windows, along with occasional communication gaps around confirming pickups. This isn't universal — many riders report a fine experience — but it's common enough in the review history to be worth planning around, especially for time-sensitive medical appointments.
Given the spread in experiences, we recommend confirming your pickup window directly with dispatch the day before any appointment you can't afford to miss, and keeping a backup transportation option in mind if the trip is time-critical.
Frequently Asked Questions — Along Car Service
For general questions about Medicaid, tax exemptions, driver certification, and door-to-door policy that apply across NY/NJ providers, see our Wheelchair Transport FAQ.
1. The rating and reviews mention inconsistent punctuality — should I still consider this company?
It depends on your priority. If Medicaid/MAS/Fidelis Care billing coordination matters more to you than guaranteed punctuality, the convenience may be worth the tradeoff — but confirm pickup windows the day before and have a backup plan for a time-sensitive appointment. If reliability is your top priority, a higher-rated option like NYC Wheelchair Transportation or NYC Fly Wheels may be a better fit.
2. What exactly does "works with MAS and Fidelis Care" mean for me as a rider?
It means the company is set up to bill your Medicaid managed care plan directly if you're enrolled with Fidelis Care and dispatched through MAS, so you're not paying out of pocket and seeking reimbursement yourself. Confirm your specific plan is active with them before your first ride.
3. Is phone support available, or is this mostly web-based booking?
Phone support has limited hours — for anything time-sensitive, the listed phone number is worth trying, but expect web-based booking to be the more reliable channel outside those hours.